Fincy Wine Privacy Policy – Your Data, Our Responsibility

1 Introduction & Scope

Welcome to Fincy Wine. This Privacy Policy ("Policy") governs the data processing relationship between the organization operating the Fincy Wine platform and users of this website. This Privacy Policy applies automatically whenever you browse the Fincy Wine website, create an account, or use any of our services.

Fincy Wine is a trusted online Sports Betting platform for users in Bangladesh. We understand how valuable your personal information is. That is why Fincy Wine consistently follows international data protection standards, storing and handling every piece of your information with the utmost care.

Along with reading this policy, we also encourage you to review our Terms & Conditions and Responsible Gaming We also recommend reading this page, as these three documents together form the complete legal basis of your relationship with Fincy Wine.

2 What Information We Collect

Fincy Wine collects various types of information from different sources. The table below provides a full breakdown:

Sensitive data such as copies of national ID cards are collected solely for KYC verification and stored in secure, encrypted storage. This information is accessible only to authorized Fincy Wine personnel.

3 Purpose of Data Collection & Legal Basis

Fincy Wine uses your information only for the specific purposes outlined below. We never use your data beyond what is necessary:

• Service Delivery: Your data is used for account management, delivery of betting services, payment processing, and customer support.
• Identity Verification: Your age and identity are verified as part of the KYC process.
• Financial Security: Transactions are monitored to prevent fraud, detect money laundering, and ensure compliance with AML policies.
• Service Improvement: User experience is analyzed to improve platform performance and usability.
• Promotions & Offers: Relevant bonuses and offers are sent based on your preferences and history (consent can be withdrawn at any time).
• Legal Obligations: To comply with directives from government regulatory authorities and court orders.
• Security: To prevent cyberattacks and maintain the security of the platform.

4 Data Sharing & Disclosure Policy

Fincy Wine never sells your personal data. However, data may be shared in the following limited circumstances:

• Payment Providers: Information required to process payments via bKash, Nagad, Rocket, and similar providers (used solely to complete transactions).
• Technology Partners: Trusted technology providers for secure hosting and system management (subject to strict confidentiality agreements).
• Legal Authorities: In response to a court order, government investigation, or lawful request from a regulatory authority.
• Fraud Prevention: Limited data sharing with industry-level fraud detection agencies.

All of Fincy Wine's service provider partners are contractually required to comply with Fincy Wine's privacy standards. They may only use your information for the specified purposes.

5 Data Retention Period

Fincy Wine does not retain your data beyond what is necessary. Retention periods for each data type are listed below:

• Account Information: For the duration of the active account and up to 5 years after closure (as required by legal obligations).
• Transaction Records: 7 years from the date of the last transaction (as required by financial regulatory rules).
• KYC Documents: 5 years from the date of verification.
• Customer Support Communications: 3 years from the date of last contact.
• Log Files & Technical Data: Up to 12 months.
• Marketing Preferences: Until consent is withdrawn or the account is closed.

Once the designated retention period expires, your data is securely deleted or anonymized. Where legal obligations apply, the retention period may be extended and you will be notified accordingly.

6 Cookies & Tracking Technologies

The Fincy Wine website uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly, including login sessions and security tokens. These cannot be disabled.
• Functional Cookies: To remember your language preferences and theme settings. These are optional.
• Analytics Cookies: To understand website traffic and usage patterns. Data collected is anonymous.
• Marketing Cookies: To show relevant ads and offers. You can opt out of these at any time.

Fincy Wine does not use tracking cookies from third-party advertising networks. Our analytics tools collect only aggregated statistics and never expose your identity.

7 Your Data Rights

Every registered user on Fincy Wine has the following rights regarding their personal data:

To exercise these rights support@fincywine.com Send us an email at the address provided. Fincy Wine is obligated to respond to your request within 30 business days. If any data cannot be deleted due to legal obligations, you will be clearly informed of the reason.

8 Children's Privacy & Age Verification

Fincy Wine strictly prohibits the use of its platform by anyone under the age of 18. This section of our Privacy Policy is particularly important:

• Age is verified at registration, and confirmed through the KYC process using a National ID card or birth certificate.
• Fincy Wine does not knowingly collect or store information from anyone under the age of 18.
• If it is found that a minor has created an account, that account will be immediately suspended and all associated data will be deleted.
• If you suspect your child has created an account, please contact us immediately.

9 Technical Security Measures

Fincy Wine follows the highest industry technical standards to protect your data. Our security infrastructure includes:

• End-to-End Encryption: All data transmissions are encrypted using TLS 1.3 protocol.
• Database Encryption: All stored sensitive data is secured with AES-256 encryption.
• Firewall & DDoS Protection: Advanced firewall systems and DDoS protection are active at all times.
• Suspicious Activity Detection: Unusual login attempts or transactions are automatically detected and blocked.
• Access Controls: Within Fincy Wine, only authorized personnel are permitted to access specific user data.
• Regular Backups: Data is backed up regularly and recovery systems are tested to ensure reliability.

That said, no online platform can guarantee 100% security. We also encourage you to use a strong password and never share your login credentials with anyone.

10 Contact, Complaints & Policy Updates

For any questions, concerns, or complaints regarding this Privacy Policy, please contact Fincy Wine's Data Protection team directly:

• Email: support@fincywine.com
• Response Time: An initial response will be provided within 24–48 business hours.
• Resolution Timeframe: Complex requests may take up to 30 business days to process.

Policy Updates: Fincy Wine reserves the right to update this Privacy Policy at any time. For significant changes, registered users will be notified by email at least 7 days in advance. Continued use of the platform after any changes takes effect will be considered acceptance of the updated Policy.